Published Work

Link: Just in time Link broken? Try the Wayback Machine.

Link: Getting personal Link broken? Try the Wayback Machine.

A farewell to stores; welcome distributed merchandising, salesA FEW WEEKS AGO, I wrote that online advertising is dead. Now I’m here to tell you that online stores are dead, too.Well, maybe not exactly dead — but, like banner ads, they soon will be, if those who build and operate them don’t wise up.

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Link: Even virtual companies ship real products and have real customers Link broken? Try the Wayback Machine.

Link: Men and women: Online, we should be more than markets Link broken? Try the Wayback Machine.

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Link: Web technology is no substitute for customer service Link broken? Try the Wayback Machine.

Link: Learning to spell the new economy (the “e”s have it) Link broken? Try the Wayback Machine.

Link: Still waiting Link broken? Try the Wayback Machine.