Rough Drafts

Online merchants may be throwing away 25% of their business this holiday season, an Andersen report suggests. In the study, Andersen employees made 480 orders on 100 different e-commerce sites this month — and only 350 of those were completed. Web site crashes, buggy forms, and other problems famili

Online sales are pretty much on track, merchants report in a new IDC study: Most Web merchants to meet sales forecasts (12/20/1999)

In a survey of the top 100 e-commerce sites, the Electronic Privacy Information Center (EPIC) discovered that many of these sites aren’t adequately safeguarding the privacy of their customers. 18 of the 100 surveyed sites had no privacy policy at all, and many of the posted policies were confusing o

In the biggest domain sale yet, eCompanies bought the URL “business.com” for $7.5 million. Are they insane? Can an address really be worth that much? In a word: Yes. But let’s see what eCompanies can make of it. THE REGISTER: Big bucks URL is the business(.com)

It’s a bit more than a week old, but if you missed this Thanksgiving week story on Amazon’s beleagered customer service staff, you’re missing part of the total Amazon picture: Not every member of the Net economy is a dot com millionaire. Washingtonpost.com: At Amazon.com, Service Workers Without a S

Maybe there’s no such thing as a free PC any more? EMachines Will Purchase Free-PC; Pioneer Will Lose Its Independence

After several months of trying to force interoperability between its own MSN Messenger chat software and AOL Instant Messenger, Microsoft has finally backed down. Now the companies will have to come to a business agreement (and how likely is that?) before users of the two chat clients will be able t

YOUNG PEOPLE ARE THE FUTURE: 41% of American Internet users are buying things online — a third more than last year. 75% of those surveyed say the Internet has improved their lives. 52% are rearranging furniture to make room for their computers. But the most significant finding from a recent AOL/Rope

“Want to bet on the Net? Consider investing in radio stations,” this story suggests — pointing out that radio conglomerate Infinity Broadcasting is winning a big piece of the Internet action: ten percent of its revenues this quarter will come from dot com advertisers. To Infinity, And Beyond

A U.S. Internet tax commission, which was charged by Congress with investigating the issue of taxing Internet access and e-commerce, is moving towards a verdict, according to the Industry Standard. It looks like the commissioners opposed to Net taxes have a strong lead. A Taxing Debate Over Internet

Creative Good’s Mark Hurst is publishing a Weblog at goodexperience.com, where he highlights current Web site usability and customer-experience stories. You can also download a copy of Creative Good’s useful and timely white paper here, the Holiday ’99 E-Commerce report, which critiques some promine

Fleeting fame: “The Tweeny Report” is the first of six featured sites on “Six Pack To Go,” today only. I’m not sure who does this site, but hey, at least they spelled my URL right, if not my name. Six Pack To Go presents The Best Web Sites