Rough Drafts

A U.S. Internet tax commission, which was charged by Congress with investigating the issue of taxing Internet access and e-commerce, […]

Creative Good’s Mark Hurst is publishing a Weblog at goodexperience.com, where he highlights current Web site usability and customer-experience stories.

Fleeting fame: “The Tweeny Report” is the first of six featured sites on “Six Pack To Go,” today only. I’m

Microsoft is discovering that, in addition to the annoyance of Justice department anti-trust lawsuits, there’s yet another downside to tightly

Egregious opt-out-only marketing from AOL: This message from AOL was forwarded to me by Chris Sandlund. Apparently, you can refuse

RealNetworks announced this week that it’s really, really sorry about its recent invasions of customers’ privacy — and that it’s

From body parts to boyfriends, it seems there’s nothing you can’t find for sale on a Web auction these days.

AOL is being sued under the Americans with Disabilities Act by nine blind people who charge that the online service,

Maybe you’re thinking that online advertising ISN’T QUITE KAPUT, given recent figures that show a steady increase in online ad

Thanks to the Web, now you can put GOVERNMENT DEBT ON YOUR CREDIT CARD. A new Web site from the