Link: Slower and slower Link broken? Try the Wayback Machine. Corporate attitude: Customers stand in line, and wait on the company — not the other way around. “Personal” service means “the machine has recorded your account number.” Interactivity means “press 6 for more options.” I’ve got better thin
FORWARD-THINKING COMPANY: Perhaps epitomizing the fear and confusion that the Internet engenders in the music industry, Taylor Guitars [1], a manufacturer of high-end acoustic guitars, last week told its dealers that as of May 1 the dealers would no longer be able to advertise or sell the company’s