Creative Good’s Mark Hurst is publishing a Weblog at goodexperience.com, where he highlights current Web site usability and customer-experience stories. You can also download a copy of Creative Good’s useful and timely white paper here, the Holiday ’99 E-Commerce report, which critiques some prominent e-commerce sites and contains many practical tips on improving site usability.… Read the rest
Fleeting fame: “The Tweeny Report” is the first of six featured sites on “Six Pack To Go,” today only. I’m not sure who does this site, but hey, at least they spelled my URL right, if not my name.
Six Pack To Go presents The Best Web Sites
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Microsoft is discovering that, in addition to the annoyance of Justice department anti-trust lawsuits, there’s yet another downside to tightly integrating their browser and mail client into the Windows operating system: Email viruses. A new email-borne virus, nicknamed “Bubbleboy,” has been found — and it can infect Microsoft Outlook users even if they don’t open the virus-bearing email message’s attachment.… Read the rest
Egregious opt-out-only marketing from AOL: This message from AOL was forwarded to me by Chris Sandlund. Apparently, you can refuse pop-up advertisements — but you need to keep repeating your refusal if you want it to stick. Chris writes that he’s been an AOL user since 1992, but he’s losing patience: “I’ve put up with a lot of
crap to make sure that I didn’t have to change e-mail addresses, but this is pure B.S.”
Date sent: Tue, 9 Nov 1999 13:54:35 EST
Subject: Your AOL Marketing Preferences
America Online, Inc.
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RealNetworks announced this week that it’s really, really sorry about its recent invasions of customers’ privacy — and that it’s working with privacy guarantor TRUSTe to implement a five-point privacy plan. The plan includes a third-party audit, appointing a “privacy officer” to RealNetworks’ staff, and making all customer information sharing strictly opt-in.… Read the rest