Creative Good’s Mark Hurst is

Creative Good’s Mark Hurst is publishing a Weblog at goodexperience.com, where he highlights current Web site usability and customer-experience stories. You can also download a copy of Creative Good’s useful and timely white paper here, the Holiday ’99 E-Commerce report, which critiques some prominent e-commerce sites and contains many practical tips on improving site usability.… Read the rest

Creative Good’s Mark Hurst is

Microsoft is discovering that, in

Microsoft is discovering that, in addition to the annoyance of Justice department anti-trust lawsuits, there’s yet another downside to tightly integrating their browser and mail client into the Windows operating system: Email viruses. A new email-borne virus, nicknamed “Bubbleboy,” has been found — and it can infect Microsoft Outlook users even if they don’t open the virus-bearing email message’s attachment.… Read the rest

Microsoft is discovering that, in

Egregious opt-out-only marketing from AOL:

Egregious opt-out-only marketing from AOL: This message from AOL was forwarded to me by Chris Sandlund. Apparently, you can refuse pop-up advertisements — but you need to keep repeating your refusal if you want it to stick. Chris writes that he’s been an AOL user since 1992, but he’s losing patience: “I’ve put up with a lot of
crap to make sure that I didn’t have to change e-mail addresses, but this is pure B.S.”

From: AOLPreferences@aol.com
Date sent: Tue, 9 Nov 1999 13:54:35 EST
Subject: Your AOL Marketing Preferences
To: undisclosed-recipients:;

America Online, Inc.

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Egregious opt-out-only marketing from AOL: