November 1999

After several months of trying to force interoperability between its own MSN Messenger chat software and AOL Instant Messenger, Microsoft […]

YOUNG PEOPLE ARE THE FUTURE: 41% of American Internet users are buying things online — a third more than last

“Want to bet on the Net? Consider investing in radio stations,” this story suggests — pointing out that radio conglomerate

A U.S. Internet tax commission, which was charged by Congress with investigating the issue of taxing Internet access and e-commerce,

Creative Good’s Mark Hurst is publishing a Weblog at goodexperience.com, where he highlights current Web site usability and customer-experience stories.

Fleeting fame: “The Tweeny Report” is the first of six featured sites on “Six Pack To Go,” today only. I’m

Microsoft is discovering that, in addition to the annoyance of Justice department anti-trust lawsuits, there’s yet another downside to tightly

Egregious opt-out-only marketing from AOL: This message from AOL was forwarded to me by Chris Sandlund. Apparently, you can refuse

RealNetworks announced this week that it’s really, really sorry about its recent invasions of customers’ privacy — and that it’s