Liz Spayd was more of a columnist than a true ombudsman, but the Huffington Post coverage points out why that role is still important: Not necessarily for accountability (since we all hold the newspapers we read accountable these days), but simply for getting answers:
by being in the newsroom, public editors and ombudsmen can often get responses from management on editorial decision-making that outside reporters and critics cannot
Sadly, almost no newspapers have ombudsmen any more. (A true ombudsman would be outside the newsroom reporting structure, reporting to the publisher or CEO, and with latitude to publish things that the editors might not want published. A public editor is accountable to the editor in chief.)
At any rate, the NYT is not exactly instilling confidence in the wake of its 2016 election coverage by eliminating this role. Many have rightly criticized the paper for spending far more time on Hillary’s emails than on, say, Trump’s Russian connections. Some of that is due to the nature of the news market (you write stories for what the audience wants, and the audience shares what it likes) but there is still an important role for an ombudsman or, failing that, a public editor. Not that Spayd was particularly good at the job, but she was something. And now she’s on her way out.
We need independent journalism more than ever. For all the great work it does, the Times is still fallible, often egregiously so, and it needs someone to hold its feet to the fire and demand answers.
Source: The New York Times Is Eliminating The Public Editor Role | HuffPost
Claiming that watchdogs in social media are good enough is not good enough. Spayd, and those before her, were able to elicit a response from the people in charge at the Times. It’s highly unlikely there will be anything approaching that level of engagement. Moreover, it’s not an either/or thing; you can have an Ombuds(wo)man –or, pardon me, Public Editor–and honor your public critics too. In the end, I wonder if this is as much about money and shrinking revenues as anything.