Who Needs Customer Service Online? You Do 6/30/2000 eCompany NowPublished Work Link: Who Needs Customer Service Online? You Do Link broken? Try the Wayback Machine. Share this:Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to email this to a friend (Opens in new window)Click to print (Opens in new window)Like this:Like Loading... Who Needs Customer Service Online? You Do