It may sound obvious, but

It may sound obvious, but a new study shows that the single most important factor for online profitability is customer loyalty — getting customers to come back regularly. In fact, most online retailers lose money on one-time shoppers. To earn customers’ loyalty, the study’s authors recommend, treat them as assets — not just transactions — […]

It may sound obvious, but

Fifteen big gas and electric

Fifteen big gas and electric companies are hiring PriceWaterhouseCooper to build them an online energy exchange, slated to be ready by the end of this year. No indication of how they plan to deal with existing energy exchanges, such as Altra, which are already ahead of them be a year or more. Utilities form Internet […]

Fifteen big gas and electric

Career shortcut: In a hurry

Career shortcut: In a hurry to get on the Internet bandwagon? No time to figure out what you can do? The Monster.com Dotcom Job Converter will tell you exactly how to transform yourself from some useless old-economy role like “Teacher” into a way-new-economy position like “Internet Trainer.” Just pick your current job from the dropdown […]

Career shortcut: In a hurry

E-commerce is getting hot in

E-commerce is getting hot in Hong Kong — and in Taiwan, Korea, Japan, India, and the rest of Asia, where B2C commerce will hit $8.4 billion this year and B2B commerce will hit $30 billion … and the investment capital is flowing. One difference: Asian investors look for profits, and seem to have little interest […]

E-commerce is getting hot in

FedEx founder Frederick W. Smith

FedEx founder Frederick W. Smith thinks that the majority of consumer dot-coms have vastly underestimated the costs and difficulties of delivering physical goods. If he’s right, the Standard’s Jonathan Weber writes, “the messy realities of the old economy be they militant teamsters or traffic congestion or high oil prices are likely to impinge […]

FedEx founder Frederick W. Smith