Slower and slower

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Corporate attitude: Customers stand in line, and wait on the company — not the other way around. “Personal” service means “the machine has recorded your account number.” Interactivity means “press 6 for more options.”

I’ve got better things to do on a sunny Sunday morning than wait for my bank statement to appear on-screen, but that’s just what I’ve been doing since my bank, after getting swallowed into the maw of another interstate banking conglomerate (Washington Mutual), pulled the plug on PC banking through Quicken.… Read the rest

Slower and slower