Monthly Archives: June 2000

Who Needs Customer Service Online? You Do

Link: Who Needs Customer Service Online? You Do Link broken? Try the Wayback Machine.

Posted in eCompany Now, Published Work | Comments Off

How to pick an e-commerce consultant

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Posted in Cnet, Published Work | Comments Off

It’s the phone, stupid

Link: It’s the phone, stupid Link broken? Try the Wayback Machine.

Posted in Published Work, The Tweney Report | Comments Off