Trouble ahead for online retailers?

January 2nd, 2000

Trouble ahead for online retailers? Many dot coms are offering free shipping and other perks in an effort to attract new customers. Now, a Forrester report claims, they may find themselves locked in to continuing those money-losing practices. With negative margins, free shipping, and logistical problems, these retailers may have big problems building sustainable online businesses.

E-tailers may be stuck with shipping costs

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